Effective Date: January 1, 2026
At SecureDeskUSA, customer satisfaction is our top priority. As an independent reseller and technical support provider for third-party security software (Total AV, Aura, and Guardio), our refund policy is outlined below:
Refunds for software subscriptions purchased through our platform are generally subject to the refund policies of the respective original software manufacturers. We offer a 30-day money-back guarantee on all software purchases from the date of the transaction. If you are not satisfied, please contact our support team at +1888-824-5609 to initiate a refund.
Fees for technical support services provided by SecureDeskUSA are refundable within 14 days of the service delivery if we are unable to resolve your documented technical issue. If the issue is resolved and agreed upon, the service fee is non-refundable.
To request a refund, please contact us via phone at +1888-824-5609 or email us at support@securedeskusa.online with your order number, name, and reason for the refund request. Our team will process your request within 3-5 business days.